Frequently Asked Questions
Nissmart is an EdTech–FinTech platform that helps families, students, and schools manage savings, pocket money, and payments smarter.
It brings together education and financial technology to make saving, learning, and giving simpler, safer, and more transparent.
Unlike traditional banks, Nissmart is designed specifically for Kenyan families and education:
- No minimum balance requirements – Start saving with as little as KES 100
- M-Pesa integrated – Save directly from your mobile money
- Education-focused – Tools built specifically for school fee planning
- Chama support – Digital savings groups with accountability
- Lower fees – No monthly charges or hidden costs
- Mobile-first – Works on any smartphone, even with low data
Yes, absolutely. Nissmart is:
- ✅ Licensed by the Central Bank of Kenya (CBK)
- ✅ Protected by Kenya Deposit Insurance Corporation (KDIC) up to KES 500,000
- ✅ Using bank-grade 256-bit encryption
- ✅ Audited annually by KPMG
- ✅ Compliant with Kenya’s Data Protection Act
- ✅ Partnered with CBK-regulated banks for fund custody
Your money is held in secure trust accounts with licensed financial institutions.
Nissmart serves multiple users:
- Families & Parents – Save for children’s education through NisSave
- Chamas & Savings Groups – Manage group savings digitally
- Schools – Manage operations with NiSchool (coming Q2 2025)
- Students – Learn financial responsibility with monitored accounts
- Donors – Support students transparently through NiFund (coming Q3 2025)
- Employers – Offer NisSave as an employee benefit
- Diaspora Kenyans – Support family education from abroad
For NisSave, no! While smartphone users get the full app experience, you can also:
- Use USSD codes on basic phones for deposits and balance checks
- Receive SMS notifications for all transactions
- Access customer support via phone call or SMS
However, for the best experience with all features, we recommend using the mobile app.
NisSave is FREE to use! There are no:
- ❌ Monthly fees
- ❌ Registration fees
- ❌ Account maintenance charges
- ❌ Minimum balance requirements
Small fees apply only for:
- Withdrawals: KES 10 flat fee (plus standard M-Pesa charges)
- Premium features: KES 200/month (optional, most families don’t need this)
NiSchool and NiFund pricing will be announced at launch.
Currently Available:
- ✅ NisSave – Download now on Google Play and App Store
Coming Soon:
- 🚀 NiSchool – Launching Q2 2025 (April-June)
- 🚀 NiFund – Launching Q3 2025 (July-September)
You can join the waitlist for upcoming products to get early access and special benefits.
Nissave FAQs
Getting started is simple:
- Download the NisSave app (Google Play or App Store)
- Register with your phone number and ID
- Verify your account (takes 2-3 minutes)
- Create your first savings goal
- Start saving via M-Pesa anytime
No paperwork. No bank visits. Start in under 5 minutes.
There are no limits! Save as little as KES 50 or as much as you want. Most families start with:
- KES 500 – 2,000 per week for school fees
- KES 100 – 500 per week for emergency funds
- Custom amounts based on your goals and income
The platform grows with you—from hundreds to millions of shillings.
Yes! Your money is always accessible. Withdrawals go directly to your M-Pesa within minutes. There’s a small KES 10 withdrawal fee.
Optional commitment features: Some users choose to “lock” savings for specific periods to help them stay disciplined, but this is completely voluntary. You’re always in control.
Multiple ways to save:
- M-Pesa Paybill – Send money to your unique NisSave number anytime
- Automatic Savings – Set up scheduled transfers (daily, weekly, monthly)
- Round-Up Savings – Automatically save spare change from M-Pesa transactions
- Bulk Deposits – Add lump sums from bonuses or gifts
All deposits reflect instantly in your account.
Yes! NisSave offers competitive interest rates on all balances:
- Standard accounts: Calculated daily, paid monthly
- Premium accounts: Higher rates for members
- Locked savings: Bonus interest for voluntary commitment periods
Interest rates are transparent and clearly displayed in your account.
Absolutely! Create unlimited savings goals:
- Primary school fees
- Secondary school fees
- University fund
- Emergency fund
- School supplies
- Family events
- Business capital
Track each goal separately with individual progress bars and timelines.
A digital chama is an online savings group where:
- Members contribute via M-Pesa on their own schedule
- All transactions are automatically tracked (no notebooks!)
- Everyone sees who’s paid and current balances
- Group leaders have admin controls
- You can approve loans or withdrawals digitally
- No need for physical meetings (though you can still have them!)
It combines the accountability of traditional chamas with the convenience of digital tools.
Your account is protected:
- Login from any device with your phone number and PIN
- Two-factor authentication for security
- Biometric login (fingerprint/face ID) on new device
- Contact support immediately to secure your account
- Your money remains safe in your account
Yes! Diaspora Kenyans can:
- Download the app from anywhere in the world
- Fund accounts via international payment methods (coming soon)
- Currently: send money via M-Pesa from Kenya contacts
- Monitor family members’ education savings
- Set up savings for children/relatives back home
Full international payment integration is coming in 2025.
NisSchool FAQs
NiSchool is a comprehensive school management platform that gives principals and administrators:
- Real-time attendance tracking
- Fee collection and financial dashboards
- Academic performance analytics
- Parent communication tools
- Resource and inventory management
- Staff management systems
- Automated reporting
Think of it as your school’s command center—all data in one place, accessible from your phone.
NiSchool is scheduled to launch in Q1 2026 (January – April 2026). Schools on our waitlist will receive:
- 60 days advance notice before launch
- Priority onboarding
- Free verification (normally KES 5,000)
- Extended trial period (6 months vs. standard 3 months)
- Special launch pricing
Pricing is based on school size, not features. Every school gets the full platform:
Estimated pricing:
- Small schools (up to 200 students): ~KES 5,000-10,000/month
- Medium schools (201-500 students): ~KES 12,000-20,000/month
- Large schools (501-1,000 students): ~KES 25,000-40,000/month
- Very large schools (1,000+ students): Custom pricing
Included:
- All features (no paywalls)
- Unlimited users
- Setup and data migration
- Staff training
- Ongoing support
Final pricing will be announced at launch.
Absolutely! NiSchool is designed for ALL Kenyan schools:
- Works on basic smartphones
- Offline mode for areas with poor connectivity
- Low data usage
- Simple interface (if you can use WhatsApp, you can use NiSchool)
- Affordable pricing scaled to school size
Rural accessibility is a core design principle.
Yes! Schools using NiSchool will be able to:
- Accept fee payments directly from NisSave accounts
- See which parents are saving toward fees
- Send fee reminders to parents’ NisSave apps
- Generate reports on fee collection vs. savings
It’s all part of the integrated Nissmart ecosystem.
To be ready when we launch:
- Join the waitlist – Get early access and benefits
- Gather school data – Student lists, fee structures, current records
- Identify champions – Teachers/staff who’ll lead adoption
- Review current processes – Understand what you want to improve
- Set goals – What outcomes do you want from NiSchool?
We’ll guide you through everything else!
NiFund FAQs
NiFund is a transparent education funding platform connecting:
- Donors with students who need sponsorship
- Well-wishers with school projects that need funding
- Diaspora Kenyans with opportunities to give back home
- Corporates with measurable CSR impact
Every donation is tracked. Every shilling is documented. Every impact is visible.
NiFund is scheduled to launch in Q2 2026 (April-June 2026). Waitlist members will receive:
- 60 days advance notice
- First access to student profiles
- Zero platform fees for first 3 months
- Founding donor badge on profile
- Exclusive updates throughout development
Platform fee: 5% of donations
When you donate KES 10,000:
- KES 9,500 goes to the student/school (95%)
- KES 500 covers platform costs (5%)
What the 5% covers:
- Student and school verification
- Secure transaction processing
- Real-time tracking dashboards
- Customer support
- Fraud prevention
- Impact reporting
Compare this to traditional NGOs with 20-40% overhead!
NiFund provides complete transparency:
- Real-time transaction tracking
- Receipts for every expenditure
- School fee statements
- Photos and progress updates
- Academic reports and attendance
- Direct communication with sponsored students (school-monitored)
You’ll never wonder where your money went.
Yes! Schools can create profiles for specific students, and you can search by:
- Student name
- School name
- Location/county
- Education level
- Specific needs
You can also support general scholarship funds if you prefer.
Yes, through the platform! You can:
- Send messages (school-monitored for child safety)
- Receive thank-you notes
- Get progress updates
- Share encouragement
- Build a mentorship relationship
All communications are monitored to ensure student safety and appropriate interactions.
Security & Privacy Questions
We take data protection seriously:
- 256-bit encryption for all data
- Compliance with Kenya’s Data Protection Act
- Regular security audits
- Strict access controls
- No selling of user data—ever
- Transparent privacy policy
Your information is used only for platform services, never shared with third parties without consent.
Your money is protected:
- Funds are held in trust accounts with licensed banks, not with Nissmart
- KDIC protection up to KES 500,000
- You can withdraw all your money anytime
- We’ll provide 90 days notice and full data export
- You own your savings—always
However, we’re building for the long term with sustainable business models and strong financial backing!
Contact us immediately:
- In-app: Use “Report Issue” feature
- Email: info@nissmart.com
- Phone: +254 717 516 411 (24/7 hotline)
- WhatsApp: +254 717 516 411
We have dedicated fraud prevention teams and will investigate immediately. All reports are taken seriously and kept confidential.
Technical Questions
NisSave app works on:
- Android 6.0 and above
- iOS 12 and above
- Any smartphone with internet connection
Basic phones can:
- Use USSD codes for deposits and balance checks
- Receive SMS notifications
- Call customer support
Very little! NisSave is optimized for low data usage:
- Initial download: ~15MB
- Monthly usage: ~5-10MB with normal activity
- Offline mode available for basic functions
- Images and updates load only when you want them
It’s designed for Kenyan internet realities.
NisSave works even with unstable internet:
- Offline mode for viewing balances and history
- Transactions queue when offline and process when connection returns
- SMS confirmations for all transactions
- USSD backup for basic phones
- Low bandwidth mode option
Yes! You can:
- Login from any device with your credentials
- See all devices logged into your account
- Remove devices remotely if needed
- Each login requires two-factor authentication for security
Your account syncs across all devices in real-time.
Customer Support Questions
Multiple ways to reach us:
- In-app chat: Instant messaging with support team
- Phone: +254 717 516 411 (Mon-Fri 8AM-6PM, Sat 9AM-1PM)
- Email: support@nissmart.co.ke (response within 4 hours)
- WhatsApp: +254 717 516 411
- FAQ Center: Help articles in the app
Easy reset process:
- Click “Forgot PIN” on login screen
- Verify identity with registered phone number
- Answer security question
- Receive verification code via SMS
- Set new PIN
- Login with new PIN
For additional security, major account changes require extra verification.
Deposits: Instant (reflects in account within seconds)
Withdrawals: 1-5 minutes to M-Pesa
Interest payments: Processed monthly on the 1st
Chama transfers: Instant between members
If any transaction takes longer than expected, contact support immediately.
Contact support immediately:
- Transactions can sometimes be reversed within 24 hours
- Provide transaction ID and details
- Our team will investigate and resolve
- Most issues resolved within 48 hours
Prevention tip: Always double-check recipient and amount before confirming!
Partnership & Business Questions
We welcome partnerships! Opportunities include:
- Schools: Offer NiSchool, integrate with NisSave
- Employers: Provide NisSave as employee benefit
- NGOs: Use NiFund for scholarship management
- Financial institutions: White-label or integration opportunities
- Corporates: CSR partnerships through NiFund
- Technology providers: API integration and services
Yes, we offer API access for:
- Employer payroll integration
- School management system integration
- Financial institution partnerships
- Corporate CSR platforms
API documentation and developer support available for approved partners.
We offer white-label solutions for:
- Large employers (5,000+ employees)
- Financial institutions
- NGOs with extensive programs
- Government entities
Account Management Questions
We’re sad to see you go! To close your account:
- Withdraw all your savings
- Leave all chamas
- Contact support with closure request
- Confirm identity
- Download your data export (if desired)
- Account closed within 7 days
No penalties. No questions. Your choice always.
One personal account per person, but you can:
- Create multiple savings goals within one account
- Join multiple chamas
- Manage family member accounts (parent/guardian access)
- Have separate accounts for personal vs. business use
This prevents fraud while giving you flexibility.
Update information through:
- App settings > Profile > Edit
- For major changes (name, ID): Contact support with verification documents
- Phone number changes: Require additional security verification
Keep your information current for account security!
Still Have Questions?
Can’t find your answer?
📧 Email us: support@nissmart.co.ke
📱 Call us: +254 700 000 000
💬 WhatsApp: +254 700 000 000
🌐 Visit: Help Center at nissmart.co.ke/help
Office Hours:
Monday – Friday: 8:00 AM – 6:00 PM EAT
Saturday: 9:00 AM – 1:00 PM EAT
Sunday: Closed (email support available)
We typically respond within 4 hours during business hours.
Ready to Get Started?
[Download NisSave Now] [Join NiSchool Waitlist] [Join NiFund Waitlist]
Building Kenya’s education future, one question answered at a time.